The Challenge
A SaaS company struggled with 1,000+ daily support queries and 48-hour response times.
Our Solution
We deployed a custom AI chatbot trained on their knowledge base, integrated with their helpdesk system.
Results
80% automated resolution
60% cost reduction
30s average response
25% higher CSAT
Technologies Used
PythonOpenAI APILangChainFastAPIRedisReact
"The AI bot handles most queries instantly."
Michael Chen
CTO, TechStart Ltd